Refund policy

HUNT BOOKINGS:

If you need to cancel or reschedule your hunt, please email us at wormysranch@yahoo.com.

MERCHANDISE:

All merchandise sales are final. We do not accept returns or exchanges on merchandise, and we are unable to offer refunds for a change of mind or for the wrong size being ordered. 

Please check the size guide carefully before you order. If your item arrives damaged or defective, or is not the item you ordered, we will make it right — see Damages and issues below.

You can always contact us with a question about your order at wormysranch@yahoo.com.

Damages and issues
Please inspect your order as soon as it arrives. If the item is defective, damaged, or you have received the wrong item, contact us at wormysranch@yahoo.com within 14 days of delivery and include a photo of the problem, so that we can evaluate the issue and make it right. Depending on the issue we will send a replacement or refund you in full, and we will cover any return shipping we ask you to arrange.

Gift cards
Gift cards are non-refundable and cannot be returned or exchanged for cash.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a cancellation or return, contact us at wormysranch@yahoo.com and we will send you instructions and a return shipping label.

Refunds
Where a refund is due under this policy, we will notify you once we have received and inspected any returned item, and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at wormysranch@yahoo.com.